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EU dispute resolution
The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/.
Our e-mail address can be found above in the site notice.
Dispute resolution proceedings in front of a consumer arbitration board
We participate in a dispute settlement procedure before a consumer arbitration board. The competent consumer arbitration board is Zentrum für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein (https://www.verbraucher-schlichter.de).